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Work for Us

We are currently accepting applications for the following roles. If you are interested in a role within PPL, please email your CV to info@peopleplaceslives.co.uk.

  • Full-time/part-time

  • Location: Hybrid (Remote / Wigan)

  • Salary: £20,000 - £22,000 a year, depending on experience, pro-rated as appropriate

  • Hours: 9-5, Monday to Friday (Flexi hours available)

  • 26 days holiday, plus public holidays

  • Pension Contribution

Role description:

PPL currently has a Support Team located in it’s head office in Wigan. Due to recent growth, there is a need to recruit additional Helpdesk Support Advisors, to support our Virtual Wallet customers.

As this is a fast growing operation, the successful candidates must be able to work independently and enjoy new challenges. The successful candidate will possess the ability and desire to grow and assume additional responsibilities as business grows.

Responsibilities:

Helpdesk

  • Receive incoming calls/make outgoing enquiries from/to all users of our software systems, including Virtual Wallet, via phone, email or web chat. This can be from any stakeholder involved, including council staff, NHS staff and members of the public that use our solutions.

  • Logging / assigning support requests via our internal ticketing system

  • Resolve non-technical support issues (such as password resets, updating details, assisting with navigation of the site)

  • Taking calls from personal assistants who are providing hours worked and completing timesheets on their behalf on the Virtual Wallet system.

Documentation

  • Keeping guidance notes to all parties clear and up to date

  • Supporting other software as and when needed including managing calls, logging support tickets or directing users to the relevant contact.

General

  • Attend internal meetings to discuss current working processes, improvements and required changes.

Skills and Experience

Experience

  • Experience of customer service roles

  • Experience of social care / health sector is desirable (but not essential)

  • Experience of ticketing / support systems is desirable (but not essential)

  • Experience of Teams/Zoom/Webchat is desirable (but not essential)

Qualifications

  • Minimum of 5 GCSEs (grade A-C/5-9), or equivalent, including maths and English language

  • Computer literacy - Good level of IT literacy using Microsoft Office (Word, PowerPoint, Excel and Outlook).

Skills

  • Communication skills - Candidates must possess excellent interpersonal and written/spoken communication skills.

  • Logical, clear thinker.

  • Organised with high attention to detail.

  • Conscientious approach to work, taking responsibility for issues raised to ensure they are tracked to completion

  • Possess discretion to work with confidential information

  • Proactive approach, raising self-identified issues internally before they effect users.

Personality Traits

  • Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, including executives and managers and members of the public

  • Must be self-motivated, with a strong work ethic, and able to work with limited supervision and achieve set goals by proactively removing roadblocks and resolving needs for information.

  • Must be personable with a strong customer service orientation. Build a rapport with the users and easily converse with users that do not have a high technical ability.

  • Full-time/part-time

  • Location: Hybrid (Remote / Wigan)

  • Salary: £20,000 - £22,000 a year, depending on experience, pro-rated as appropriate

  • Hours: 9-5, Monday to Friday (Flexi hours available)

  • 26 days holiday, plus public holidays

  • Pension Contribution

Role Background

PPL currently has a Support Team located in it’s head office in Wigan. Due to recent growth, there is a need to recruit additional customer support administrators, to support our virtual wallet customers.

As this is a fast growing operation, the successful candidates must be able to work independently and enjoy new challenges. The successful candidate will possess the ability and desire to grow and assume additional responsibilities as PPL’s UK business grows.

Responsibilities

Helpdesk

  • Receive incoming calls/make outgoing enquiries from/to all users of our software systems, including Virtual Wallet, via phone, email or web chat. This can be from any stakeholder involved, including council staff, NHS staff and members of the public that use our solutions.

  • Logging / assigning support requests via our internal ticketing system

  • Resolve non-technical support issues (such as password resets, updating details, assisting with navigation of the site)

  • Working alongside colleagues to support all parties using the Virtual Wallet system.

  • Creating user accounts and any other accounts associated

  • Onboarding provider organisations and Personal Assistants

  • Managing various payroll companies and their deadlines to ensure data is sent and received in a timely manner

  • Liaise with our Finance Team to ensure any ad hoc payments as well as regular payments are made on time

  • Obtain clear information regarding each case to ensure the full information is received and accurate.

  • Creating schedules of orders on the software system (on behalf of our clients)

  • Creating orders to ensure payment is made on specific dates to avoid late payments

  • Supporting the end user to manage their Virtual Wallet account, assisting them with changes and updates as and when required.

  • Attend client operational meetings

  • Provide virtual training if required using Microsoft Teams/Skype/Zoom

  • Maintaining clear and comprehensive notes on support tickets.

Documentation

  • Keeping guidance notes to all parties clear and up to date

  • Updating/managing large quantities of data

  • Supporting other software as and when needed including managing calls, logging support tickets or directing users to the relevant contact.

General

  • Attend internal meetings to discuss current working processes, improvements and required changes.

  • Provide support testing our processes on new build releases

Skills and Experience

Experience

  • Experience of administrative and customer service roles

  • Experience of social care / health sector is desirable (but not essential)

  • Experience of ticketing / support systems is desirable (but not essential)

  • Experience of Teams/Zoom/Webchat is desirable (but not essential)

Qualifications

  • Minimum of 5 GCSEs (grade A-C/5-9), or equivalent, including maths and English language

  • Computer literacy - Good level of IT literacy using Microsoft Office (Word, PowerPoint, Excel and Outlook).

Skills

  • Communication skills - Candidates must possess excellent interpersonal and written/spoken communication skills.

  • Logical, clear thinker.

  • Organised with high attention to detail.

  • Conscientious approach to work, taking responsibility for issues raised to ensure they are tracked to completion

  • Possess discretion to work with confidential information

  • Proactive approach, raising self-identified issues internally before they effect users.

Personality Traits

  • Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, including executives and managers and members of the public

  • Must be self-motivated, with a strong work ethic, and able to work with limited supervision and achieve set goals by proactively removing roadblocks and resolving needs for information.

  • Must be personable with a strong customer service orientation. Build a rapport with the users and easily converse with users that do not have a high technical ability.

Interested in making an immediate impact on your community and your career?

We are always interested to hear from talented and enthusiastic individuals, who are interested in working for us.  We pride ourselves on helping employees to develop a career based upon our project needs and your skills and interests.

We are often looking for project managers, technologists and administrators to join our growing team, so please feel free to contact us with your CV.